Terms of Trade

1. The Agreement

These Terms of Trade apply to all sales of goods by SHAKIL TRADERS LIMITED (Company Number: 13318529), registered at 101 Whitechapel High Street, London, E1 7RA ("The Seller") to any person or business purchasing goods ("The Buyer"). By placing an order, the Buyer agrees to be bound by these terms.

2. Pricing & Orders

• Market Volatility: The Buyer acknowledges that prices for fresh produce and seafood are subject to daily market fluctuations. Prices quoted are valid only at the time of the quote.
• Order Confirmation: An order is deemed accepted only when confirmed by the Seller via email, phone, or delivery of goods.
• Minimum Order: The Seller reserves the right to set minimum order values for delivery.

3. Perishable Goods & Rejections

Due to the nature of fresh fruit, vegetables, and seafood:

• Inspection: The Buyer must inspect all goods immediately upon delivery.
• Reporting Window: Any claims regarding quality, damage, or short-delivery must be reported to the Seller within 12 hours of delivery for seafood and 24 hours for fruit and vegetables.
• Evidence: The Seller may require photographic evidence or the return of the disputed goods before a credit note or refund is issued.
• Late Claims: Claims made outside of these windows will not be accepted.

4. Delivery

• Timescales: While the Seller strives for early morning delivery, delivery times are estimates and not guaranteed.
• Access: The Buyer is responsible for ensuring clear access to the delivery premises. If delivery is unsuccessful due to lack of access, the Buyer remains liable for the full cost of perishable goods.
• Risk: Risk of loss or damage passes to the Buyer upon delivery to the agreed location.

5. Payment Terms

• New Customers: Orders must be paid for in advance or on delivery (COD) until a credit account is approved.
• Credit Accounts: Payments for approved accounts are strictly due within the timeframe agreed upon account opening (e.g., 7, 14, or 30 days).
• Late Payment: The Seller reserves the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate.

6. Retention of Title

Title to the goods shall remain with SHAKIL TRADERS LIMITED and shall not pass to the Buyer until the Seller has received payment in full for the goods and all other sums which are or which become due to the Seller.

7. Liability

The Seller's total liability for any claim shall not exceed the price of the goods supplied. The Seller is not liable for any indirect or consequential loss, loss of profit, or damage to reputation.

8. Governing Law

These terms and any dispute arising from them are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.